Returns & Exchanges

We want you to love your S'well products, which is why we offer a 30-day return window for items in their original, unused condition and packaging. Please note that personalized or final sale items are not eligible for return or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.

• 2.
  Print Your Label

  Follow the prompts to generate a prepaid shipping label, which will be emailed to you immediately upon completing the online request.

• 3.
  Pack Your Items

  Securely place your unused S'well products in their original cylindrical packaging and use a sturdy shipping box to prevent damage during transit.

• 4.
  Ship and Track

  Drop your package off at any authorized carrier location and keep your tracking number handy; your refund will be processed within 7-10 business days of receipt.